Snake, reptile and wildlife removals – terms and conditions –
- Snakebusters make less money on
these activities than alternatives, meaning that in effect when doing such
work, we lose money.
- Our main reason for engaging in
snake relocations and the like is because of our world-leading dedication
to wildlife conservation and hands on desire to protect the welfare of
- Costs levied by us defray our high
- Jobs are usually quoted on a
“job-by-job” basis and are quoted on the basis of anticipated time
(distance to be traveled) and cost of execution.
- We do not charge “danger money” like some newly
licenced and unscrupulous operators in Victoria, as we do not regard the safe
handling of venomous reptiles as being particularly dangerous and are of the
view that if a snake catcher thinks otherwise then they should either get
proper training, or alternatively change jobs.
- Call outs are quoted as a call-out
- Unless otherwise specified, the
call out fee usually factors in traveling time and the removal of the
problem reptile (animal) and a reasonable (under one hour) time required
to find and remove the animal.
- We do not charge a surcharge if a
snake is removed, unless specifically stated at the time of call out.
- Most of the time we catch the
problem reptile on call outs, but this can never be guaranteed.
- Usually, a property appraisal
(including adjoining ones) and advice on reptiles is given as part of the
standard “call out” at no extra cost, unless there is another “call out”
waiting or similar time constraint.
- Written and accurate advice on
keeping properties snake free is on the website at: www.snakebusters.com.au
(follow appropriate links) in the event that such advice is forgotten (or
not given) and any printed matter given lost, misplaced or required for
another person. This material is
free and can be used by persons who have not had Snakebusters attend, or
been visited by an alternative reptile removalist not associated with us
- Written reports are usually
charged according to time required to complete and are usually quoted prior
- If there is extra and unexpected
time required to find a snake or similar after arrival at a location that
is way beyond that expected, a quote for added fee/s will be made at the
- Snakebusters will not attend a
location to remove a reptile or animal unless the caller or associated
person has made an undertaking to pay fees as quoted.
- Snakebusters do not use “tongs” or
other equipment known to injure or harm reptiles with normal use.
- Snakebusters will often refer work
to other snake catchers or wildlife workers not associated in any way to
us. This is done when for one of a
host of reasons we may not be able to attend. We cannot take responsibility for their actions, fees
charged and the like. We usually
refer call outs to known snake catcher located closest to where the
reptile is seen.
- Notwithstanding the above,
Snakebusters will not refer work to other persons or companies who use
improper tools such as “tongs” that are illegal to be used on reptiles in
Victoria and elsewhere, and/or persons who lack proper experience or
training, have improper training or engage in any other acts of known
cruelty, mishandling and the like with regards to reptiles and other
animals, or are likely to.
- Snakebusters will take all due
care when finding and catching reptiles.
However any damage to vegetation, pipes, or any other items or
property (in any way) will (if needed to be fixed) be paid for by the
person or entity that called Snakebusters to attend.
- Put simply, Snakebusters will not
be responsible for any damages caused or costs associated with them.
- Please note that it is common to
have to remove vegetation, dig up gardens, remove rocks and the like to
find reptiles and failure to do this increases the likelihood of the
reptile not being found.
- Nets and certain other equipment
are heavily regulated in Victoria and in many cases illegal. Snakebusters will not knowingly break
the relevant laws, but can and will advise on or use alternatives if
- Snakebusters call out fees are
payable regardless of whether or not a reptile (or animal) is actually
found and/or removed.
- Unless otherwise specified at the
time by Snakebusters, Snakebusters will levy another call out fee for any
subsequent calls as our underlying costs remain unchanged.
- Snakebusters cannot guarantee that
all snakes are removed from a site after a call out and/or that other
snakes may not enter the property following our departure, but these
possibilities must be sensibly assumed by all persons.
- Snakebusters are not responsible
for any person being bitten or injured in any way by snake, reptile or
other animal at any time, but note that with sensible avoidance, a bite is
- Snakes (and other animals) removed
from properties are usually released “as is” more than 2 km from where
caught to prevent that individual returning to where it was caught.
- Notwithstanding the above, we do
usually spray all caught reptiles for external parasites (mites) and may
where deemed appropriate administer other drugs for treatment of known or
assumed external parasites (ticks/Iermectin), intestinal and other “worms”
(Panacur/Droncit), Protozoans (Flagyl), bacteria/potential infections
(Baytril and/or alternatives) and other treatments and drugs as required,
orally, by injection, topically or other means as required.
- Animals are generally not released
during adverse weather, which is generally that deemed to be excessively
hot, wet or cold, in which case release is usually held over to a suitable
time. We often release at night.
- Release is done in a manner to
ensure likely survival of the said reptile or animal, noting human risks,
risks of predation by birds and the like.
- As a rule, a relocated snake is
released where it is deemed not likely to enter a private dwelling or
house. We take great care in
checking aspects of nearby hills and what is on them in terms of houses
and the like in order to assess likely movement patterns of the reptile
some time after release and unfortunately this is one of several factors
limiting where we are able to safely release the reptiles.
- We also take care to try to avoid
releasing too many reptiles in the same location, while simultaneously
attempting to maintain genetic integrity of populations by releasing
reptiles in areas where similar already occur
- Other animals (such as possums)
may be regulated differently by State laws, and while Snakebusters has
been given substantial discretion by the licencing authorities, this may
result in animals (such as possums) being released immediately adjacent to
the capture location (as in not in a building).
- Injured and sick reptiles and
other wildlife are assessed and dealt with accordingly, the end points
including, release, treatment then release, treatment then passing on to a
wildlife shelter, euthanasia or other fate as deemed appropriate.
- As a rule, native reptiles are
released in suitable habitat while exotic (to the region) wildlife is
handed on to the State Wildlife department.
- As a rule (and unless granted
specific authorization) neither snakebusters or associated entities have
any legal claim on removed reptiles and hence they are effectively
worthless in terms of dollar value.
It is for that reason that our call out fee reflects no value
attributable to the reptile.
- Snakebusters release captured
wildlife as soon as practicable, which includes with minimum disruption to
our busy schedule. While this is
mostly on the same day, sometimes reptiles may be held for some days,
particularly when we receive large numbers of calls to remove reptiles (or
such is anticipated, based on weather forecasts and the time of year) and
it is expedient to release several at a time.
- Payment for call-outs is due at
time of call out as in the same day.
However in difficult situations, Snakebusters will usually accept
payment shortly thereafter and as soon as practicable. There are no payment terms (as in 14
days) for such call outs.
- Payment is preferred by cash or
cheque, but we do also accept most major credit cards.
- Credit card payments are usually
billed through the company “Kotabi Pty Ltd”, which is important for those
checking statements and wondering who this other entity is.
- In terms of costs recoveries, damages bills, red-tape surcharges and any other relevant matters, these are
covered within our bookings terms and conditions as spelt out at: www.smuggled.com/SBSTer1.htm
have been leaders in reptile conservation for many years. Raymond Hoser® (owner) of snakebusters
has an unrivalled reputation and expertise in reptiles and been the face
of reptile conservation in Australia for more than 30 years. In terms of finding reptiles, no other
person has the expertise and skill of Raymond Hoser or his staff at
Snakebusters or the same immaculate safety record.
terms of our websites and their content, intellectual property, defamation
and similar please refer to: Snakeman / Snakebusters / Reptile Party / Legal Statement
- Please note:
“Snakebuster”, “snakebusters”, “snakeman”, "snake catcher", "snake removal", "snake man", "snake avoidance", "snake aversion" and all relevant variants are
all registered and protected trademarks and we will if required, action
any violation or misuse of these trademarks without warning, including
persons touting for business using these names in any way without our
written and current approval. We
have successfully sued numerous persons and companies for misuse of our hard-earned
intellectual property and will do so if it is deemed necessary.
- Anyone with
information about persons touting for business as "the snake catcher", “snakeman”, “snakebuster”, "snake avoidance", our other registered trademarks
or variants (e.g. Melbourne Snake Catcher, Canine snake avoidance), without our approval is asked to forward information to us at:
Snakebusters, PO Box 599, Doncaster, Vic, 3108, Australia, via text to (Australia) 0412777211 or via the email address on the link below.
Non-urgent email inquiries to:
Our bookings page
Bookings and urgent reptile displays inquiries please phone:
Melbourne, Victoria, Australia:
(03) 9812 3322 or 0412 777 211
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Snakebusters®, Snakeman®, reptile party®, reptile parties®, variants and trading phrases are registered trademarks, and unauthorised use is forbidden. All rights reserved. This is including for activities indicated below: